Question 1

Is the equipment in the studio for hire?

Accepted Answer

Yes! The equipment in the studio is for hire. All hirers must be experienced glass artists and go through a quick induction process before being able to hire. If you are not expereinced and wish to learn how to use the equipment get in touch and we'll quote you on the cost of one-on-one training.

Question 2

Do you run classes in glassblowing, coldworking or flameworking?"

Accepted Answer

Yes! We currently run beginner and intermediate classes. Head to "BOOK A CLASS" to see our current classes offered or you can email us to see which one is right for you.

Question 3

I need some grinding and polishing done to a piece of glass, does Hothaus do this sort of thing?"

Accepted Answer

Yes, we take on coldworking jobs at an hourly rate of $65 per hour. Please send us an email with what you would like done and we can give you a quote.

Question 4

Do you repair glass objects?

Accepted Answer

The studio is currently not taking on any new repair jobs.

Question 5

I've got an idea for a glass product I'd like to prototype and put into production, is this the kind of thing you do?"

Accepted Answer

This is exactly the kind of thing we do! We're happy to prototype and produce runs of high quality bespoke glass objects. Everything is handmade in-house by the Hothaus team of glassblowers so we do work within certain parameters. Get in touch to find out more.

Question 6

How much is Shipping?

Accepted Answer

We charge a flat rate of $15 for domestic shipping within Australia. This includes our packaging costs. We ship with Australia Post and generally takes between 4-8 days to arrive. We send out a confirmation email with tracking as soon as we have packed up your piece and posted it. 
International shipping is also available for a flat rate of $50.

Question 7

Can you pack glass safely for shipping?

Accepted Answer

We have been packing and sending glass for years! We take the upmost care to pack your piece carefully and safe to survive even the hardiest journey. In the very rare case that your piece arrives broken or damaged, please take photos and contact us immediately at info@hothaus.com.au and we will offer a refund or replacement.

Question 8

What about returns?

Accepted Answer

We don't offer returns or exchanges for change of mind. All sales are final.

FAQ